FAQs

  • What types of products do you sell?
    At ElectraPro, we offer a wide range of electronic products, including smart devices, audio equipment, computer accessories, and home appliances.

  • How can I place an order?
    To place an order, simply browse our website, add your desired products to the cart, and follow the checkout process. You can create an account for easier future purchases, or check out as a guest.

  • What payment methods do you accept?
    We accept various payment methods, including credit cards, debit cards, and popular online payment options such as PayPal. All transactions are secure.

  • How long does shipping take?
    Orders are typically processed within 1-3 business days. Standard shipping usually takes 5-7 business days, while expedited and express options are available for faster delivery.

  • Do you offer international shipping?
    Yes, we offer international shipping to select countries. Please note that additional customs duties and taxes may apply upon delivery.

  • Can I track my order?
    Absolutely! Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's status.

  • What is your return policy?
    We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receipt for a full refund or exchange. Please refer to our return policy page for more details.

  • What should I do if I receive a damaged or defective item?
    If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery. We will assist you in resolving the issue promptly.

  • How can I contact customer service?
    You can reach our customer service team via email at [customer support email] or by phone at [phone number]. Our team is available to assist you during business hours.

  • Do you have a warranty on your products?
    Yes, many of our products come with a manufacturer’s warranty. Please check the product description for warranty details. For additional information, feel free to contact our customer service team.